Product Support Specialist

Employment Type

: Full-Time

Industry

: Miscellaneous



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Actively participate on commercial product and services development and implementation phases. Provides support to Commercial Customers during their implementation within Bank s operations.

MAJOR DUTIES & RESPONSIBILITIES:

  • Commercial Product Development and Maintenance:
    • Create and maintain documentation for new and existing product and operational processes.
    • Supports production applications on a rotating basis and participate in resolution of escalated incident.
    • Develops products and unit operational procedures.
    • Provides bank staff and customers training materials and on-site training related to applicable procedures, policies, rules and regulations.
    • Coordinates and supports projects related to product development, bank integrations and conversions.
  • Commercial Customers Related
    • Supports Business Areas on their sales efforts and duties as needed.
    • Collaborates to ensure successful implementation, training and maintenance of the contracted products, services and applications.
    • Works with customers, suppliers, third party providers and other bank units in order to troubleshoot and resolve operational and technical issues.
    • Coordinates and executes customer communications and provides support and resolution to customer claims.
    • Coordinates, maintenance and exception processing for Wires, ACH and Remote Deposit limits, in conjunction with lending teams and support units.

Oriental is an Equal Opportunity Employer (M/F/V/H)


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