• Oriental Bank
  • San Juan , PR
  • Miscellaneous
  • Full-Time
  • 163 Calle Matienzo Cintrón


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Actively participate on commercial product and services development and implementation phases. Provides support to Commercial Customers during their implementation within Bank s operations.

MAJOR DUTIES & RESPONSIBILITIES:

  • Commercial Product Development and Maintenance:
    • Create and maintain documentation for new and existing product and operational processes.
    • Supports production applications on a rotating basis and participate in resolution of escalated incident.
    • Develops products and unit operational procedures.
    • Provides bank staff and customers training materials and on-site training related to applicable procedures, policies, rules and regulations.
    • Coordinates and supports projects related to product development, bank integrations and conversions.
  • Commercial Customers Related
    • Supports Business Areas on their sales efforts and duties as needed.
    • Collaborates to ensure successful implementation, training and maintenance of the contracted products, services and applications.
    • Works with customers, suppliers, third party providers and other bank units in order to troubleshoot and resolve operational and technical issues.
    • Coordinates and executes customer communications and provides support and resolution to customer claims.
    • Coordinates, maintenance and exception processing for Wires, ACH and Remote Deposit limits, in conjunction with lending teams and support units.

Oriental is an Equal Opportunity Employer (M/F/V/H)



* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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